Terms and Agreements

Deposit 
$75 deposit needed to secure appointment
Payments
For your convenience, we will email you an invoice prior to job completion. Payment is due in full once the job is completed. You can also send Zelle.
Lifting
We do not use tall ladders or move anything heavier than 50 lbs. These types of activities put us in danger of back injury or could even damage something in your home such as scratches on your floors.... If you would like us to clean behind appliances like a refrigerator, or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area.
Day of cleaning 

On your scheduled cleaning day(s), Having less clutter means you get a more thorough cleaning. Please have as many items picked up and put away as possible. Excessive clutter may lead to a reassessment of your quote. Also, please have the kitchen sink free of dishes. 

Satisfaction Guarantee / Refunds

Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task within 24-hours or we'll apply a credit into your account towards our next visit. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlook something please don't keep it to yourself, tell the cleaner to re-clean the area. Complaints shared more than 24 hours after the completion of cleaning fall outside the "satisfaction guarantee" period, and unfortunately may not be covered. Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. 

KCLLC is not responsible for not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide utility services, a safe working environment or unencumbered access to the Premises), not proceeding for health and safety reasons; not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; existing dirt, wear, damage or stains that cannot be completely cleaned or removed; any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed; or the cost of any key replacement or locksmith fees, unless keys were lost by KCLLC. 

Appointment Arrival Time Windows/ Being Home

If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 30 minutes, such as between 8am - 8:30am. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. You are more than welcome to stay home while we clean. However, we ask that you please stay in a separate room at the time of cleaning. Also, we will not re-clean an area that we already cleaned due to pets or family members.

Photo/Video Release

Clients agree that KCLLC may use images and videos for display, advertising, website, social media, and other means of promotion. The photos and videos will NEVER show any personal information.

Tipping

Although it's not necessary to tip our employees it is encouraged, and of course the best way to say job well done!

Lock Outs

A $50 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover expenses we incur for lost travel time and fuel.

Late Cancellations

Any appointment cancelled less than 36 hours prior to the scheduled appointment will have a $40 cancellation fee.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and trash bins) as required by the Cleaner to provide the Service; all cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order; it will advise KCLLC prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime, pet infestations, at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Job Quotations

The actual price payable by the Customer is calculated on the size of the home, the condition of the home, and the services being done by the Cleaner. Any price quoted by KCLLC is an estimate only based on KCLLC’s experience, without inspection, and based on information provided by the Customer. When our cleaners get to the job, they will assess the job for an accurate quote. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by KCLLC, KCLLC will provide the Customer with an update quote. The Customer must inform KCLLC whether any cleaning services required are for an 'end of tenancy' at the time of quotation.

Bookings

The Customer may inquire about a booking through the website, or through email (Keyanascleaning@gmail.com). At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises; The Customer authorizes KCLLC to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement. KCLLC reserves the right not to accept a booking for any reason.

Payment Terms

The Customer agrees to pay the price quoted by KCLLC in full once the service has been completed, unless otherwise agreed in advance with KCLLC. If no payment received unpin completion, KCLLC will use reasonable endeavors to contact the Customer for payment. In the event that KCLLC cannot contact the Customer or payment is not made, the Customer agrees on a late payment fee of $15. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter. In addition to the amounts set out above, the Customer agrees to indemnify KCLLC for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by KCLLC in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.

Non-appearance

If a Cleaner fails to attend the premises within 1 hour of the Service Time and does not provide the requested service, KCLLC will provide the Customer with either: a refund of $20 off; or offer to reschedule the Service at another time mutually agreed between the Customer and KCLLC.

Termination

This Agreement may be terminated by the Customer by providing at least 36 hours notice prior to the Service Time. KCLLC may terminate this Agreement by providing the Customer with at least 36 hours notice prior to the Service Time. KCLLC may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of KCLLC that breach is incapable of remedy.